Warranty & Claims

We aim to offer high-quality products that our customers can trust. Here’s what you need to know about our warranty and claims:

1. Warranty Coverage

Different Warranty Options:

Some of our products do not come with any warranty, some come with a few days of warranty, and some are covered for up to 1 year. The specific warranty period for each product is stated on the product page or in the purchase documents.

Brand Warranty:

For many of the products we sell, the warranty is provided by the brand itself rather than by us. If your product is eligible for the brand’s warranty:

• It will come with a warranty card.
• Keep the warranty card safe, as you will need it to contact the brand for any claims.

2. Making a Warranty Claim

Identify Your Warranty:

Before making a claim, check if your product has a warranty and whether it is provided by us or by the brand.

If Covered by the Brand:

• Use the warranty card provided with your product.
• Contact the brand directly for any warranty-related issues.

If Covered by Us:

• Contact our customer service by emailing [email protected] or calling +971 52 110 7344.
• Provide your order number, details about the problem, and any photos if available.

We will review your claim and let you know the next steps, which may include a repair or replacement if applicable.

3. What Is Not Covered

• Damage caused by misuse or accidents.
• Repairs or changes made by someone other than an authorized service provider.
• Normal wear and tear of the product.

4. Need Help?

If you are unsure about your product’s warranty or need to make a claim, please contact us. We are here to help you understand your rights and get the support you need.

• 📱Mobile: +971502842707
• 📩 Email: [email protected]
• 🏬Address: Shed No. 5, Al Mubdie Elect. Devices Tr. LLC, Street 14, Industrial Area No. 6, Near Bangali Majid.