Al Mubdie Scooters want you to be completely satisfied with your purchase. If for any reason you are not happy with your product (e-scooters or e-bikes ), our Return and Refund Policy outlines how you can return an item, request a refund, or exchange it. Please review the following guidelines:
1. Eligibility for Returns
Timeframe: You may request a return within 7 calendar days from the date of delivery. Requests made after this period may not be eligible for a refund or exchange.
Condition of the Product: Items must be returned in their original condition, with all original packaging, accessories, and documents. Products that have been damaged, altered, or show signs of misuse may be subject to a restocking fee or may be ineligible for a refund.
Proof of Purchase: A valid sales receipt or order confirmation is required to process any return or refund.
2. Non-Returnable Items
Certain items may not be eligible for return or refund, including:
Products that have been used beyond normal evaluation, especially if the product’s integrity has been affected.
Items marked “final sale” at the time of purchase, if applicable.
3. Return Process
Contact Us: Before returning an item, please contact our customer service team at [email protected] or call +971502842707. Provide your order number and details about the item you wish to return.
Return Authorization: Our team will issue a Return Authorization (RA) number along with instructions on how and where to send the product.
Shipping the Return: Please package the item securely in its original packaging and include all accompanying materials. You are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
Inspection and Approval: Once the item is received, we will inspect it to ensure it meets our return criteria. Once approved, we will process your refund or exchange.
4. Refund Process
Method of Refund: Refunds will be issued to the original payment method used at the time of purchase.
Processing Time: Once your return is approved, it may take up to 3-5 business days for the refund to appear on your statement, depending on your bank or credit card issuer.
Restocking Fees: In some cases, a restocking fee may apply if the returned product does not meet the return condition standards. This fee, if applicable, will be deducted from your refund.
5. Exchanges
Exchanging Products: If you wish to exchange a product for a different size, color, or model, please specify your preference when contacting us. Once the return is processed and approved, you can place a new order for the desired item.
Availability: Exchanges are subject to product availability. We recommend reviewing product details before initiating an exchange to ensure the item meets your expectations.
6. Damaged or Defective Items
Reporting Issues: If you receive an item that is damaged or defective, please notify us within 24 hours of delivery. We may request photos or additional details to assess the problem.
Resolution Options: Once confirmed, you can choose to exchange the item for a similar product or receive a full refund, including any applicable shipping fees.
7. Cancellation of Orders
Before Shipment: If you change your mind, you may cancel your order before it has been shipped. Contact our customer service immediately to request cancellation.
After Shipment: Once the order has been shipped, please contact our support team at the following number & email address.
8. Questions and Contact Information
If you have any questions or need assistance with a return, exchange, or refund, please contact our customer service team:
