Shipping Policy
At Al Mubdie Scooters, we are committed to providing fast, reliable, and secure delivery services across the UAE. This Shipping Policy explains our delivery process, timelines, shipping charges, and important delivery-related information for our customers.
Delivery Areas
We currently deliver electric scooters, electric bikes, and related accessories across the United Arab Emirates (UAE), including:
- Dubai
- Sharjah
- Ajman
- Abu Dhabi
- Ras Al Khaimah (RAK)
- Umm Al Quwain (UAQ)
- Other cities across the UAE
Delivery Timelines
Same-Day Delivery
We offer same-day delivery for orders placed in:
- Dubai
- Sharjah
- Ajman
Next-Day Delivery
We offer next-day delivery for:
- Abu Dhabi
- Ras Al Khaimah (RAK)
- Umm Al Quwain (UAQ)
Please note that delivery timelines may vary during public holidays, weather conditions, high-demand periods, or unforeseen logistical delays.
Order Processing
Orders are usually processed within a few hours during our business working hours. Once your order is confirmed, our team will contact you regarding delivery scheduling and order confirmation if required.
Shipping Charges
A standard delivery fee of AED 42 applies to orders across the UAE unless otherwise mentioned during promotions or special offers.
Additional delivery charges may apply for certain remote locations or special delivery requests.
Delivery Attempts
Customers are requested to provide accurate delivery information, including:
- Correct address
- Contact number
- Building or villa details
If a customer is unavailable during the delivery attempt, our delivery team may contact the customer to reschedule the delivery.
Damaged or Incorrect Deliveries
If you receive a damaged, defective, or incorrect product, please contact our support team immediately after delivery with:
- Order number
- Photos/videos of the issue
- Product details
Our team will review the issue and assist you according to our Warranty & Claims and Returns & Refunds policies.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
- Traffic conditions
- Weather conditions
- Courier issues
- Public holidays
- High order volume
In such situations, our support team will keep customers informed regarding the updated delivery status.
Contact Information
For shipping-related questions or support, please contact us:
Al Mubdie Scooters
Website: almubdiescooters.com
Email: [email protected]
Phone: +971502842707
Policy Updates
Al Mubdie Scooters reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically for the latest information.